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Vienna Classic Customer Service

Serviceline: +43-1-890-5555

General Inquiries:
Travel agencies and groups:

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at
We do not intend to participate in dispute settlement proceedings before a dispute resolution body.


Operngasse 6 / 1C, 1010 Vienna, Austria

Tel: +43-1-890-5555

Fax: +43-1-890-5397-97

Office hours:

Monday to Friday from 9.00 am to 7:.30 pm

Saturday, Sunday and public holidays: 4:30 pm to 7:30 pm

Dec 24 and 31 - from 9.00 am to 2 pm
Telephone hours (work days):
Monday to Friday from 9.00 am to 5 pm

Office hours in summer: July 1st - August 31th

monday to friday from 9.00 am to 2.00 pm

Customer Care Service:
Elisabeth Frey, BA

Vienna State Opera:
Mag. Caroline Gonzalez

Processing officer:
Andrea Erdös

Isabella Frank

Valeryia Saltanava


DI Dr. Asmir Tobudic

Gojko Spahic, BSc

Office Manager:
Mag. Caroline Gonzalez

Elisabeth Frey, BA

Aida Kustura