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Vienna Classic Customer Service

Serviceline: +43-1-890-5555

General Inquiries:
Travel agencies and groups:

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at
We do not intend to participate in dispute settlement proceedings before a dispute resolution body.


Operngasse 6 / 1C, 1010 Vienna, Austria

Tel: +43-1-890-5555

Fax: +43-1-890-5397-97

From November 1st, 2020 the following  telephone hours will apply until further notice:

on working days: Monday, Wednesday and Friday from 9 a.m. to 1 p.m. 
ATTENTION - Due to the current regulations, the office for personal customer traffic will remain closed until December 6th, 2020. We can still be reached at the times indicated by phone or email.

Office hours in summer: July 1st - August 31th

monday to friday from 9.00 am to 2.00 pm

Customer Care Service:
Elisabeth Frey, BA

Vienna State Opera:
Mag. Caroline Gonzalez

Processing officer:
Isabella Frank

Valeryia Saltanava

Jessica Suppan


DI Dr. Asmir Tobudic

Gojko Spahic, BSc

Office Manager:
Mag. Caroline Gonzalez

Elisabeth Frey, BA

Amra Bubic