FAQ - Frequently Asked Questions
1. Can I choose my seat myself?
When booking online, you select the price category and the seats in the selected category will be
allocated next to each other in the best possible way.
If you book by telephone we can in many cases discuss places with you, this will depend on the event you wish to book.
2. Are the seats I booked next to each other?
Yes, we generally do not book single seats. However, it can happen that we allocate in groups of two seats next to each other for a booking of more than 3 tickets.
3. Does the ticket have to be printed out or can I show it on my mobile phone?
Please print out your print@home tickets on a full page. This is the only way we can guarantee admission.
4. Can I reserve tickets and pay later?
No, this is not possible. Payment must be made directly when ordering.
5. Until when can I redeem my Vienna Classic voucher?
We ask you to redeem your Vienna Classic voucher within 5 years.
6. How can I redeem my Vienna Classic voucher?
Vienna Classic vouchers can be redeemed with the printed voucher code either online at
www.viennaclassic.com or by telephone on +43 1 890 55 55. You can redeem your voucher online by
entering your voucher code in the shopping cart and clicking on "apply coupon". When booking by
phone, please let us know at the beginning of the order that you would like to redeem a voucher.
If the voucher amount exceeds the value of your booking, the remaining amount is of course retained and you can redeem the remaining amount for a later booking. If the value of your booking is higher than the value of the voucher, you must choose one of the available payment methods to settle the difference, which is either credit card (VISA, Mastercard, AMEX, Diners) or direct debit (disclosure of IBAN and BIC).
7. Can I book discounted tickets?
On our homepage www.viennaclassic.com you can see in the respective event in the price categories whether we can offer discounted tickets. If you don't see a discount, we can't take any discount into account. Unfortunately, discounts due to memberships, bonus programs, disability passes, etc. cannot be redeemed with us.
8. Can I book wheelchair spaces?
Unfortunately we cannot offer the booking of wheelchair spaces. Please contact the respective organizer.
9. Which Corona rules currently apply?
Please visit our website for more information: https://viennaclassic.com/en/coronavirus-info.html
Since the regulations are constantly changing, we ask you to inform yourself again shortly before your performance.
10. Can I cancel my order?
No, cancellation after booking is not possible
11. What should I wear to my event?
As a rule (except for balls) there is no prescribed dress code, we recommend elegant clothing. Please note that people in incomplete clothing (e.g. no shoes, flip-flops, an undershirt as a top, jeans with extremely wide holes or shorts for men) or very casual clothing (e.g. jogging suits, sportswear) may be denied entry despite a valid admission ticket.