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General Business Terms and Conditions
§1 Business Objective:
Vienna Classic sells and/or arranges for admission tickets of various event holders. In this, Vienna Classic assumes for its customers the booking and procurement of admission tickets, as well as their delivery or safekeeping ready for pick-up.
§2 Concluding Contracts:
The data and information concerning all of the events listed by Vienna Classic have been painstakingly researched, and are updated regularly. No warranty can be assumed, however, for the completeness, accuracy and currency of the details stated.
What is intended by the information and data concerning the individual events announced by Vienna Classic are non-binding quotations, meaning that no contract comes into being yet upon a booking request from the customer. A contract only comes into being once the charge of the remuneration by the credit-card company and/or bank cited upon ordering has been authorized, and Vienna Classic has confirmed the booking (via e-mail).
Upon an order through the Internet, completion of the following steps consequently leads to conclusion of a contract:
- 1. Selection of the performance, number of tickets and category;
- 2. Selection of the type of pick-up or delivery;
- 3. Statement of personal data, selection of payment mode and consent to these General Business Terms and Conditions;
- 4. Verification summary of all of the data and transmission of the order;
- 5. Confirmation of receipt of the order by Vienna Classic;
- 6. Binding confirmation of reservation by Vienna Classic;
§3 Prices:
All of the prices are intended as including any applicable taxes and tees, yet excluding shipping expenses, which vary according to the type of delivery selected by the customer. The event prices announced by Vienna Classic can, depending upon the holder of the event, amount to between 0 and 25% higher than the price printed on the ticket. The Euro-Cent amounts are rounded up to full Euro amounts. The customer authorizes Vienna Classic to debit the given account resp. credit card with the fee upon booking of the order at Vienna Classic. Prices marked with '(special price)' differ from the regular processing fees. In these cases the exact processing fee can be inquired by telephone.
§4 Annulment, Cancellation of Event:
An order submitted by the customer is binding and cannot be annulled, the return or exchange of admission tickets not being possible. Moreover, Vienna Classic provides no replacement for tickets not and/or only partly taken advantage of, or for tickets gone missing in any way whatsoever.
Vienna Classic is not liable for the reimbursement of admission charges for cancelled or rescheduled events, for example. These claims are to be enforced by the customer directly with the holder of the event, such that the terms and conditions announced by the respective holder of the event for ticket return apply. Vienna Classic shall strive to support its customers in the course of enforcing these claims, but it is not obligated to do so. As a rule, tickets can only be redeemed at the cashier counters of the holder of the event and at the price printed on the ticket. In case that reimbursement for the booking and the shipment of the tickets was also included along with the ticket price determined by the holder of the event, any refund of this reimbursement by Vienna Classics shall be excluded.
§5 Events Bookable 1 Month in Advance at the Earliest:
With some holders of events, in particular the Vienna State Opera (Staatsoper), Music Society (Musikverein) and Concert House (Konzerthaus), tickets can as a rule only be booked bindingly 1 month prior to the date of performance, at the earliest. In this case, the points-in-time of the charge of the reimbursement and the confirmation of the booking by Vienna Classic are temporally separated, in particular the mere charge of the reimbursement not representing any booking confirmation. Should the event ordered by the customer no longer be bookable, any sum that may already have been charged by Vienna Classic shall be restituted forthwith.
§6 Exclusion of Liability:
Vienna Classic does not bear any liability with respect to the customer for the contents of the events listed. The customer acknowledges that the respective holders of events have as a rule reserved the right to make changes in casting and program. Vienna Classic is in particular also not liable for (frustrated) efforts that the customer has expended arising from any possible cancellation, rescheduling, or program or casting changes, particularly those such as travel and sojourn expenses incurred. The liability of Vienna Classic is in any case limited to at least grossly negligent behavior on the part of its employees.
Vienna Classic mails tickets with regular mail. Vienna Classic shall not be held liable for loss of tickets during postal delivery. If the option “Mail delivery” is selected, Vienna Classic has fulfilled its service towards its customer by mailing the tickets to the address provided by the customer. In case that the tickets are lost during postal delivery, in most cases replacement tickets can be issued. This is done on the basis of the exact seats by the venue shortly before the performance starts. This can be difficult though and even not possible at all, if the tickets are standing room tickets. Vienna Classic cannot guarantee that replacement tickets are issued in individual cases, but will aid the customer as best possible.
§7 Applicable Law, Court Venue:
Agreed upon is the application of Austrian Law under exclusion of the conflict rules as well as of the UN Convention on Contracts for the International Sale of Goods. The court having jurisdiction and competence for the 1st Municipal District of Vienna is agreed upon as court venue hereunder.
§8 Data Protection:
The customer consents to the electronic storage and processing of his or her data, and declares his or her willingness to receive information, including advertising transmissions, from Vienna Classic via e-mail. It is hereby pointed out to the customer that this consent can be revoked at any time.
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